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Hospitality House

Shelter Associate Job Description

The Shelter Associate is responsible for assisting with the day to day operation of shelter services and works closely with the Executive Director, Lead Service Coordinator, and other Service Coordinators.


1. Assist with day-to-day shelter activities

a) Cover or arrange coverage for front desk during scheduled shift

b) Greet and assist residents and visitors to Hospitality House

c) Sign in WeCAN clients, volunteers, and any resident or non-resident at the shelter during the day

d) Answer phone, field phone inquiries, direct phone calls to staff and/or take messages

e) Insure that all office space and common area is thoroughly cleaned daily

f) Maintain an adequate supply of all program forms in the file drawers

g) Copy forms and reports as needed or requested by Lead Service Coordinator

2. Assist with day-to-day operation of shelter assoctiates

a) Enforce shelter guidelines

b) Provide general support to residents and advise Service Coordinators of any special issues

c) Complete daily room inspections, document deficiencies, and lock doors in the PM

d) Check off chores as completed and keep Strike Log current

e) Maintain and keep current daily log sheet (includes all shelter programs)

f) Distribute mail as requested

g) Complete intake and homeless verification for new residents

h) Complete nightly check-in procedures with current and new clients

i)  Complete Urine Drug Screen and/or breathalyzer when indicated

j) Assist with other duties at the request of the Service Coordinators and Executive Director

3. Assist with Bread of Life Hunger Relief Programs

a) Document all food boxes that are distributed, completing forms accurately

b) Unlock kitchen and food pantry when supplies/food needed and supervise the removal of any items when Food Service Coordinator is not available.

c) Set-up for breakfast meal if scheduled for overnight shift.

4. Assist with receipt of non-cash GIK donations

a) Receive non-cash donations (refer most clothing donations to area thrift stores)

b) Ensure that donor information is recorded in the In-Kind Donations notebook.

 5. Assist with Volunteers

a) Welcome volunteers and dispense name tag

b) Orient volunteers to job assignment

c) Make sure volunteers sign in/out on the Volunteer Sign In Log

6. Assist with ensuring that maintenance and repair needs of all facilities are addressed

a) Notify Facilities Manager of maintenance and repair needs

b) Contact Facilities Manager and/or Executive Director with any emergency maintenance and repair needs

7. Assist with Fire and Safety Program for all facilities

a) Enforce no smoking inside, or anywhere on ground other than designated smoking area

b) Insure that all doorways are fully accessible

8. Particpate in training

a) Attend initial orientation activities

b) Develop a working knowledge base about program policies and procedures

c) Participate in appropriate training functions in order to update skills and to acquire new skills

d) Attend and participate in required monthly staff meetings

DESCRIPTION: This is a part time (24-32 hours per week) position that includes working overnights, weekends, and holidays. There will be a 90 day provisional employment period.  At the end of the provisional period, an evaluation will be completed and if the employment has been mutually satisfactory, the position will become regular part time.

SUPERVISION: The position requires the ability to work independently under the supervision of the Lead Service Coordinator.  In addition, the Service Coordinators and Admin staff may assign tasks to complete.  This position also requires the ability to work with a diverse population, many of whom may present with challenging behaviors.  The individual in this position must be willing to enforce program guidelines.  The primary supervisor for the position is the Lead Service Coordinator.  Supervision is available as needed and to staff difficult situations.  The Lead Service Coordinator will meet with the Shelter Assistant on a regular basis for supervision, review of work, observation of skills and planning purposes.  Performance is reviewed through observation, monitoring of records and documents, and job performance reviews. 



  • Bachelors’ Degree preferred, High School education or the equivalent at minimum
  • Ability to work effectively with the homeless population
  • Ability to work well with others and to be a team player
  • Ability to work independently
  • Strong verbal and listening communication skills
  • Spanish speaker preferred
  • Ability to follow and enforce program guidelines
  • Moderate computer skills

Applications Instructions: Interested applicants must submit the following items:

 Employment Application (available at the agency or online at

 Letter of interest highlighting relevant experience and why you want to work for a homeless services agency;

 Contact information (including email, address, and phone) for at least three (3) professional references; and

 Resume

Submit completed application materials to:

Hospitality House

338 Brook Hollow Road

Boone, NC 28607

Attention: Sonya Hamby, Lead Service Coordinator

Employment Application



Nondiscrimination Statement

In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability.

To file a complaint of discrimination, write USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call toll free (866) 632-9992 (Voice). Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).

USDA is an equal opportunity provider and employer.